Explain Workplace Problems in English: Clear Phrases to Describe Issues and Get Help

This business English lesson helps you explain problems at work clearly, using simple phrases to describe issues and ask for help.

Explain the problem clearly

Describe what happened in simple words at work.

Avoid blaming others.

Stay calm.

• Start with the facts.
• Say what you expected.
• Explain what went wrong.
• Provide an example.
• List dates and times involved in the issue.
• Describe risks if the issue is not fixed.
• Mention who is affected by the problem.
• Be ready to provide a quick fix idea.

Ask for help at work

Be polite and clear.

Ask for the next steps.

• Request guidance on priorities.
• Ask for a quick answer.
• Suggest a time to talk.
• Ask for confirmation of the priority.
• Suggest a time to talk in person.
• Ask for a quick update by email.
• Request a concrete deadline if possible.

Useful phrases to explain problems

Use short sentences.

Stick to facts only.

• There is a problem with the system.
• The deadline is at risk.
• I tried this, but it did not work.
• Can we check this together?
• I am reporting a problem with the software.
• This affects my work today and tomorrow.
• Could you help me find a solution?
• I would appreciate your guidance.
• Practice these phrases with a partner to gain confidence.
• Record yourself speaking to improve pronunciation and flow.

Tips for practicing speaking

Practice with a friend or mentor.

Record yourself and listen.

Use these phrases in real talks.

• Ask for feedback after you speak.
• Try to keep notes brief and clear.
• Ask clarifying questions if needed.

Real-life workplace scenarios

Try these quick scenes with a partner.

• Report a broken printer at the office.
• Explain a delay in a project to a manager.
• Ask IT for help with a login issue.
• Describe a miscommunication in a team call.
• Explain a problem that affects a deadline.

Speaking Topics

• Problem with a meeting delay - "Describe the issue briefly and what you expected."
• Tech problem in a project - "Explain the steps you tried and the result."
• Need clarification on a task - "Ask for next steps and a timeline."
• Issue with coworker or supervisor - "Share how this affects your work today."