English for Customer Service: Confident Speaking with Customers

Greet customers and offer help

• Hello, welcome to our store. I am here to help.
• How can I assist you today?
• What would you like to find?

Ask questions to understand needs

• What are you looking for today?
• Do you have a preferred style or size?
• Is there a budget I should consider?

Handle issues and offer options

• I am sorry this happened. What can I do to fix it?
• We can exchange it or provide a refund if needed.
• Would you like options or a quick solution?

Close the conversation politely

• Thank you for visiting. Have a great day.
• If you need more help, just ask.

Speaking Topics

• Greeting a customer and offering help - "Hello, how can I help you today?"
• Understanding needs by asking clear questions - "What brings you in today?"
• Handling a complaint calmly - "I am sorry this happened; what can I do to fix it?"
• Explaining options and giving recommendations - "Would you like to see some options?"
• Closing the conversation politely - "Is there anything else I can help with?"